Free delivery on orders over 50 JOD

Privacy Policy

Last updated: 26 October 2026

WowWard (واو ورد) runs wowward.com, an online flower and gift delivery service based in Amman, Jordan. This policy explains what personal data we collect when you visit our website or place an order, why we use it, who we share it with, and the choices you have.

Contact: info@wowward.com · +962 79 503 1644 (phone and WhatsApp), every day from 10:00 to 22:00.

1. Data we collect

  • Your order details: your name, email address, phone number and billing details.
  • Recipient details: the recipient’s name, phone number and delivery address, the delivery date and time slot, the message you write for the gift card, and any order notes. By entering a recipient’s details, you confirm that you may share them with us so we can deliver the gift.
  • Payment: card payments, including Apple Pay and Google Pay, are processed by Stripe. We never see or store your full card number. For cash on delivery and CliQ, we keep the payment confirmation linked to your order.
  • Account (optional): if you create an account, we keep your email address and an encrypted password.
  • Unfinished checkouts: if you enter your email address or phone number at checkout but do not complete the order, our system saves the cart and may send you reminder emails about it.
  • Messages: what you send us by email, WhatsApp or phone.
  • Technical and usage data: your IP address, browser and device type, the pages you visit, and cookie identifiers (see section 5).

2. Why we use it

  • To prepare, deliver and support your order, including contacting you or the recipient about the delivery.
  • To take payment and prevent fraud.
  • To answer your questions and handle complaints, replacements and refunds.
  • To remind you about an unfinished checkout. You can ask us to stop these reminders at any time.
  • To meet accounting and legal obligations.
  • To measure and improve our website and our advertising, using analytics and advertising cookies.

We do not sell your personal data.

3. Who we share it with

We share data only as needed for the purposes above:

  • Our florists and partner suppliers who prepare your order receive the recipient’s details and the card message.
  • A courier company delivers your order and receives the recipient’s name, phone number, address and delivery time.
  • Stripe processes card payments.
  • Hostinger hosts our website and email.
  • Google (Analytics, Ads and Merchant Center) and Meta (the Meta Pixel) help us measure visits and advertising. WhatsApp, a Meta service, is used if you choose to message us there.
  • Authorities, when the law requires it.

Some of these providers process data outside Jordan, under their own security and privacy terms.

4. How long we keep it

We keep order records for as long as Jordanian accounting and tax rules require, then delete or anonymise them. Account data stays until you delete your account or ask us to delete it. Cookies expire as described in section 5.

5. Cookies

Essential cookies keep your cart, checkout session and language working; the website cannot work without them. Analytics and advertising cookies from Google and Meta help us understand visits and measure our ads. You can block or delete cookies in your browser settings, but blocking essential cookies stops the cart and checkout from working.

6. Your rights

Under Jordan’s Personal Data Protection Law No. 24 of 2023, you can ask us to access, correct or delete the personal data we hold about you (unless the law requires us to keep it), or withdraw your consent and object to marketing. Email info@wowward.com and we will reply within 30 days. If you are not satisfied with our reply, you can complain to the competent data protection authority in Jordan.

7. Security

Our website uses HTTPS. Card payments are handled by Stripe, a PCI-DSS certified payment provider. Access to order data is limited to the people who need it to fulfil your order.

8. Children

Our service is intended for adults. We do not knowingly collect data from children under 18.

9. Changes

We may update this policy. The date at the top shows the latest version.