Refund & Returns Policy
Our flowers, plants and cakes are fresh and perishable, so we cannot accept returns after an order has been delivered. But we stand behind every order we send — here is exactly what we do if something goes wrong.
Damaged or wrong item
If your order arrives damaged, wilted or different from what you ordered, contact us within 24 hours of delivery and send a photo of the order. We will deliver a replacement or give you a full refund — whichever you prefer.
Order not delivered
If we do not deliver your order on the date you chose at checkout, you will receive a full refund, including the delivery fee.
Seasonal substitutions
Some flowers are seasonal. If a specific flower is not available on your delivery day, we may replace it with a flower of equal or higher value, keeping the same style and colours of the arrangement.
Changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. If we have not started preparing it yet, we will cancel it and refund you in full.
How refunds are paid
Online payments are refunded to the original payment method. For cash-on-delivery orders, we will agree the refund method with you directly.
Contact us
WhatsApp or phone: +962 7 9503 1644 · Email: info@WowWard.com