{"id":11,"date":"2026-09-29T10:32:04","date_gmt":"2026-09-29T07:32:04","guid":{"rendered":"https:\/\/wowward.com\/?page_id=11"},"modified":"2026-09-29T10:32:04","modified_gmt":"2026-09-29T07:32:04","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/wowward.com\/ar\/refund-returns\/","title":{"rendered":"Refund & Returns Policy"},"content":{"rendered":"
\n

Our flowers, plants and cakes are fresh and perishable, so we cannot accept returns after an order has been delivered. But we stand behind every order we send \u2014 here is exactly what we do if something goes wrong.<\/p>\n

Damaged or wrong item<\/h2>\n

If your order arrives damaged, wilted or different from what you ordered, contact us within 24 hours of delivery<\/strong> and send a photo of the order. We will deliver a replacement or give you a full refund \u2014 whichever you prefer.<\/p>\n

Order not delivered<\/h2>\n

If we do not deliver your order on the date you chose at checkout, you will receive a full refund<\/strong>, including the delivery fee.<\/p>\n

Seasonal substitutions<\/h2>\n

Some flowers are seasonal. If a specific flower is not available on your delivery day, we may replace it with a flower of equal or higher value, keeping the same style and colours of the arrangement.<\/p>\n

Changes and cancellations<\/h2>\n

Contact us as soon as possible if you need to change or cancel an order. If we have not started preparing it yet, we will cancel it and refund you in full.<\/p>\n

How refunds are paid<\/h2>\n

Online payments are refunded to the original payment method. For cash-on-delivery orders, we will agree the refund method with you directly.<\/p>\n

Contact us<\/h2>\n

WhatsApp or phone: +962 7 9503 1644<\/a> \u00b7 Email: info@WowWard.com<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Our flowers, plants and cakes are fresh and perishable, so we cannot accept returns after an order has been delivered. But we stand behind every order we send \u2014 here is exactly what we do if something goes wrong. Damaged or wrong item If your order arrives damaged, wilted or different from what you ordered, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","ww_area":"","ww_area_ar":"","ww_ar_content":"

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